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Computer Troubleshooters

Computer Troubleshooters Franchise
The Business

Computer Troubleshooters is the world's #1 provider of onsite computer services and is "The IT Department for Small Business". Our franchise owners manage teams of technical employees and contractors to help local small businesses with their computers, networks, phone systems, cloud solutions, and more. Our focus is on establishing recurring revenue "managed services" contracts with local small businesses, as well as earning recurring commissions from cloud-based solutions, VoIP telephone systems, data backup & recovery solutions, and more. NO TECHNOLOGY BACKGROUND IS REQUIRED - many of the most successful franchisees come from a management or sales background and manage teams of technicians. Other franchisees do have technical backgrounds and enjoy getting involved in providing IT support directly.

Each "CT" provides a comprehensive range of local services either directly or through our support network, including:

Onsite Hardware & Software Support
Network Installation, Maintenance, and Administration
Software Installation & Troubleshooting
Data Backup
Virus Protection & Spyware Removal
Staff Training & Strategic Planning
Business Operations Support
Regular System Maintenance
New Installations & System Upgrades
Website Design & Internet Services
Security Analysis and Consulting
Custom Software Development
Technology Consulting
Managed Service Plans

The potential market for on-site computer services is huge. Almost all small businesses and home offices use computers and depend on them to be working properly. They do not have the skills, the time, or the desire to do their own computer service, repair, and upgrades and they don't generally have the expertise to implement emerging new technologies such as Voice-over-IP, Secure Wireless networking, or Telecommuting solutions. That puts us right in the middle of one of the most needed and fastest growing industries in the world.

Our competition comes from both national chains, such as Geek Squad or Firedog, as well as local "mom-n-pop" independent computer service firms. Our experience shows that customers prefer the knowledge and accountability of a locally owned firm, but they also like the credibility and reliability of a nationally known brand. Computer Troubleshooters franchisees offer them the best of both worlds.

Computer Troubleshooters Franchise What do I get when I join Computer Troubleshooters?

To help our franchisees be the best in the business, Computer Troubleshooters provides extensive training and support, as well as vendor and national customer partnerships.

Here are just some of the benefits you'll receive as part of Computer Troubleshooters:

Team Membership
World-Class Training
Our Resource Library
Access to our Business Enhanced Support
Technology (BEST) platform, Free use of our own custom-developed TOPS business management application.
Technical Support
Our top notch Business Support
Our National Accounts program
Our National Preferred Vendor program
Our optional Business Center
Plus dozens of other services

Testimonial

"Now as I look back on my decision to join Computer Troubleshooters I don't have a single regret. They have helped me every step of the way. They are much more than a Franchisor. They care whether or not I am doing well. Ideas flow freely, you can agree or disagree everyone is heard. I came from the Corporate World and had never experienced anything like this."

Being in business for yourself not by yourself
"truer words have never been spoken."
—Denise Farag, Computer Troubleshooter since 2002

Training & Support

Computer Troubleshooters

Financial Assistance Provided: No
Site Selection Assistance: Yes
Lease Negotiation Assistance: Yes
Recruiting Assistance: Yes
Co-Operative Advertising: No
Training: 16 hours of classroom training in Atlanta is complimented by 8 required and over 80 optional hours of training in our online UniverCT.com training portal for franchise owners and their employees.

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